Delivery
The delivery area is Europe plus international. The products will be sent to the delivery address that the Customer indicated during his Order. Delivery costs are calculated according to the weight / volume of the package and the destination country. The delivery of the order is ensured by Colissimo for Europe and for the international. In case of absence or impossibility of delivery of your parcel, the postman leaves a delivery notice mentioning the date and the address of the post office where you can collect your parcel on presentation of an identity document.
From the date mentioned on the delivery notice, you have 15 days to collect your package. After this time, it will be automatically returned to its sender. At any time, thanks to the parcel number sent to you by email, you can track your parcel by connecting to the Colissimo site to find out where it is.
When the order is dispatched, the Customer will be informed that it has been dispatched. LES BRODEUSES is committed to a delivery time of less than 15 days.
In the event of termination of the sales contract, LES BRODEUSES is required to reimburse the Customer within a maximum period of 14 days from receipt of the request for termination of the contract. Any delay in delivery must be indicated to LES BRODEUSES within 21 working days of dispatch, to allow the carrier to carry out a reliable investigation.
For international, customs fees must be paid by the Customer directly to the carrier.
Standard delivery is free from 700€ of purchase in France and 1000€ internationally.
Returns
In the event that the item(s) ordered do not give satisfaction, the Customer has a legal period of fourteen (14) clear days from the day of receipt of the package to return it, in accordance with article L 121- 20-12 of the Consumer Code, it being specified that when the period of fourteen (14) days expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
In the event of a wish to return, the customer must send a return request by email:emiliebeylier@lesbrodeuses.com
Then send it to the following address:
5 rue de Rio, 92380 Garches, France
Returns are the responsibility of the customer.
The product must be returned in its original packaging and carton and in perfect condition. Dirty, folded, damaged, scratched, stained or washed products will not be taken back by LES BRODEUSES. In this case, the package will be returned to the Customer.
In accordance with the provisions of article L.221-28 of the consumer code, household linen made at the customer's request and/or made-to-measure cannot be returned, with the exception of the case where the product has a major defect at the time of unpacking the package. Indeed, LES BRODEUSES household linen is a handcrafted product, which may present non-significant irregularities which are not considered as a defect and as a reason for return.
From the exercise of his right of withdrawal, you have fourteen (14) days to return the purchased Product.
In the event of a return accepted by LES BRODEUSES, you will be reimbursed on the card used for the purchase, within a maximum of one month from the day on which LES BRODEUSES receives the item and validates its conformity, in accordance with the provisions of Article L. 121-21-4 of the Consumer Code.
Broderies réalisées à la main dans un atelier
au Maroc
Soutien aux femmes d'une association locale
Click & Collect ou
expédition à domicile.
Livraison offerte à partir de 500 €
Paiement en ligne sécurisé
